General Shipping Policy
Our shipping charges are based on preferred rates with FedEx, UPS or US Postal Service rates, which are based on package weight, size, distance shipped and volume. LBX® offers a variety of methods and vendors to ship worldwide and we do our best to keep shipping costs as low as possible. Delivery times are not controllable by LBX® and will vary from vendor to vendor due to their particular structure and factors like weather, airfield lockdown, acts of God, etc.
Depending on the address and region, orders to be shipping out of the 48 contiguous United States are sent by way of international carriers, these shipments are not eligible for overnight shipments from any carrier. Shipments to areas that are part of the United States but outside of the 48 contiguous region will be shipped by way of USPS, if this does not work for your location please contact Customer Service. Unfortunately, if you choose Priority Mail (USPS) there is no accurate means of tracking the order while in transit. Please note that all A.P.O., D.P.O. and F.P.O. shipments must go by way of USPS only.
Delivery and Lead Time
Everyday orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Orders taken during sales may incur a delay due to the volume of customer reaction, however we do our best to anticipate those delays and make it a point to call out possible delays in our email notification and/or website banners. Usually, orders completed on weekends ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 12 PM EST, the order may ship out that same day.
Express shipping (Next Day, 2nd Day, 3rd Day)
These orders are given top priority in our shipping queue. Express orders for items that are in stock are ordinarily shipped within 24 hours, excluding weekends. Again, barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.
Freight Forwarding (International Customers)
All orders, placed by any customer, that are sent to a freight shipping facility or a freight shipper (also known as "freight forwarders"), are not under any protection or possibility of refund from LBX®. These kinds of shipments should be insured by the customer to prevent any possibility of loss on their end. If insurance is something you would like to add to your order, please contact the sales department. LBX® cannot be held liable for lost shipments when freight forwarders are involved.
Shipping time on backordered items varies depending on the items being manufactured and the current backlog on the shop floor. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.